Due to the demand for Season Long Programs, Mountain Cats and Snow Sports Lessons we have a No Refund Policy. We will happily transfer your booking if you contact us a minimum of 48 hours prior to the lesson date, based on availability. All lessons must be used by the end of the 2024-2025 winter season. On-line lift tickets purchases are date-specific and nonrefundable. Tickets unable to be used on the designated day of issuance at purchase may be used on another day during the 24/25 winter season. Guests will be responsible for any difference in the ticket price for rescheduled days and a $20 change fee will be applied to each ticket (or once to move an entire online order in need of a change). Rescheduling of day tickets must take place before the close of business the day prior to the originally purchased day of use by calling 413-528-1262. All unused winter 24/25 Lift Tickets, Snow Sports Lessons, Mountain Cats, and Season Long Programs expire at the end of the 24/25 winter season. All products including rentals are non-refundable.