Skip to main content

Chair Lift0/8

FREQUENTLY ASKED QUESTIONS

Get to know the mountain before you arrive
Your Questions Answered

It's important to know what you are getting into. If you have questions that are not here, please reach out to customer service at:

413-528-1262
This email address is being protected from spambots. You need JavaScript enabled to view it.

LESSONS FAQs

What time should I arrive at the mountain for my lesson?

You should arrive at your lesson meeting spot 15 minutes prior to your lesson start time. That being said, we recommend you arrive at the mountain at least 30 minutes prior to your lesson start time. On weekends and holidays we recommend you arrive an hour before your lesson start time to ensure you have enough time to get through the crowds. Timing can vary depending on what you need to do prior to showing up at your lesson - if you need to pick up tickets and/or rentals, please leave enough time to get those and still be able to arrive at your lesson meeting spot 15 minutes prior to your lesson start time. If you are late to your lesson, we reserve the right to cancel your lesson without a refund - we will do our best to get you in or reschedule, but are often fully booked on weekends and holidays.

Where should I go first?

If you need to pick up your lift ticket and/or rentals go to the ticket windows to get your RFID card and purchase rentals if needed. Then head across the way to the rental shop to pick up your rental gear. Once you have your lift ticket, rentals, and are suited up and ready to go, head over to the Snow Sports Learning area and check-in for your lesson 15 minutes prior to your start time.

Where do lessons meet?

Mountain Cats meet in the Mountain Cats room (located downstairs in the Berkshire Lodge). Other lessons meet on-snow in the Snow Sports Learning Area.

Do I need to make a reservation? Can I cancel my lesson?

We recomend that you purchase all your lessons online and in advance. Limited lessons may available to purchase on-site, but we are often fully booked - especially on weekends and holidays. Lessons cannot be cancelled and no refunds will be given - you may reschedule your lesson 48 hrs prior to lesson start time by calling 413-528-1262 or emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

What should I bring / wear?
Guests should dress in layers for daily winter conditions, meaning warm layers and a waterproof outer layer. We suggest bringing water to stay hydrated and a snack as winter sports can be demanding.
Where do I pick up my child/spouse after their lesson?

Mountain Cats lessons will end in the mountain Cats room in the Berkshire Lodge. Parents will not be allowed to pick up children on snow for Mountain Cats. Other lessons will end in the Snow Sports Learning Area - participants will not be supervised after the lesson concludes.

TICKETS FAQs

Can I purchase a ticket the same day I want to ski / ride?
Advanced, online reservations are always recommended as pricing varies and will generally be lower in advance. Additionally, high volume days may sell out. That said, “day of” sales will be available at the ticket windows and prices will vary by day based on demand.
How do I pick up my purchased ticket?
If you have purchased a lift ticket online and have included the purchase of an RFID card for your first visit, you can bring your confirmation email (hard copy or mobile device) and scan at our ticket pickup kiosks located in front of the Catamount Lodge. Alternatively, you can visit any ticket window for redemption. If you purchased a lift ticket onto an existing RFID card already associated with your account, bring your card with you and proceed directly to the lift.
Is my lift ticket transferable?
Lift tickets are not transferable.
Is my lift ticket refundable?
Lift tickets are non-refundable. Tickets unable to be used on the designated day of issuance at purchase may be used on another day during the 21/22 winter season. Guests will be responsible for any difference in the ticket price for rescheduled days and a $20 change fee will be applied to each ticket (or once to move an entire online order in need of a change). Rescheduling of day tickets must take place before the close of business the day prior to the originally purchased day of use by calling 413-528-1262. All unused winter 21/22 lift tickets expire at the end of the 2021/22 winter season.
What if you are closed the day I purchased my ticket?
If Catamount is unable to operate on the day of your purchased ticket, the resort will contact you and provide a refund or the ability to move your ticket(s) to a different day.
Do you offer discounts?
The best way to save on lift tickets is to purchase on-line in advance via catamountski.com Prices are generally lower with advanced purchase and increase based on demand and the total number of tickets sold.

RENTALS FAQs

What can I rent?
We offer both Ski and Snowboard packages for kids and adults. With boot sizes from Kids 6 to adult 15 and skis or boards to match, we have something to fit almost everybody. Every ski and board package includes boots and a helmet. Individual pieces of equipment are also available and can be purchased at the ticket booth when you arrive.
Where is it located?

The Rental Shop is located on the western corner of the Berkshire Lodge across from the ticket booth. Make sure to have your preloaded RFID card with you before going to the rental shop.

What are the hours?

The rental shop is open a half an hour before the lifts open and closes a half an hour after they close.

Is there a best time to rent?
Arriving at the shop when it opens is a great way to beat the crowds. Save yourself even more time by purchasing your tickets and rentals ahead of time on-line. After purchasing on-line you can bring your confirmation barcode to one of our pick-up boxes to get your preloaded RFID cards.
Do you offer packages?
Every rental package includes a ski/snowboard, boots, and a helmet.
Can I keep my gear overnight?
If you’ve rented your gear for multiple days we encourage you to keep your equipment overnight so you can skip the fitting process a second time. If you decide that you would like to add more days while you are here you can take care of that at our ticket booth or on-line.
Can I upgrade my gear?
Yes, you can upgrade your rental gear at the ticket window. Please keep in mind that this is dependent on availability.
What if I need just one item? Can I rent just boots?
Individual pieces can be rented by going to our ticket window. Keep in mind that you’ll need to visit our repair and tuning shop so we can determine if your gear is compatible with ours and to have it properly adjusted.
May I switch between skis and snowboards?
Want to try something new? Just stop back into the shop and we’ll switch out your gear for something else!
Do you have gloves and helmets that I can buy?
The rental shop does not offer these items for sale but luckily right next door is “Gear Box”, Catamount’s retail shop. They offer Gloves and helmets plus a lot of other stuff that you’ll need to enjoy your day on the mountain.

LODGING FAQs

Do you offer accommodations?
Yes, we have both the Pond View and Mountain View Rooms available here at Catamount.
Where do I check in?
You can go directly to your room where you’ll find a black lock box containing your room key. Prior to your arrival you will receive a confirmation email with check-in info and the combination to the lockbox.
Where do I park?
You can park outside of your room. Each unit has a designated parking spot that will be marked with a sign corresponding with your room number.
Is there a daily maid service?
Rooms are cleaned and sanitized just before arrivals and after departures. Daily cleaning services are available upon request.
Are we pet friendly?
No, we do not allow pets in our rooms.

OTHER FAQs

Where are the bathrooms?
Restrooms are located in the Berkshire, Catamount and Taconic lodges, as well as in Mountain Cats and the Summit Club locker room.
Is there an on-site ATM?

No, we do not have an ATM located anywhere on-site.

Is there WIFI?
Yes, Catamount offers free public wifi throughout the base area and lodges
Is there medical assistance on site?

Yes, if you need medical assistance, Ski Patrol is available during operating hours.

Is there a gear shop?

The Gear Box offers a selection of soft-goods such as helmets, goggles, jackets, pants and gloves. We also have a rental shop that can provide ski and snowboard equipment rentals.

Is there a lost and found?

Lost and found is located at customer service in the Catamount Lodge.